NM
Natalie M

1 reviews | Active since Mar 2015

25 Mar 2020, 08:34

Sub-standard work.... sub-standard service

I unfortunately did not read the hundreds of bad reviews before allowing my insurance company to accept the quote from Renew It. I had a simple paint job on the front of my bumper that needed a touch up. After doing their job of following up constantly, I was told that my car was ready for collection at 9 on 25 March. 2.5 hrs later, I received the keys to my car only to be told that I need to bring my car back as the paint job was not done properly. On inspection, white paint has been found on the black parts of the bumper, a portion where the scratch is, has been missed and chips are found on the edges where work was done. I have escalated the sub- standard service to my broker and insurance company. I'm actually considering taking further action.

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Replies (2)
Renew-it Bedfordview
Renew-it Bedfordview's reply25 Mar 2020, 09:15
Official
Good day

Thank you for your feedback.

We wish to apologize for the poor service that you have experienced. Kindly provide us with your vehicle registration number so we be escalate the issue to the Service Manager for a resolution.

Should you have any further queries, please contact our dedicated help desk on *** *** ***
NM
Natalie M's update25 Mar 2020, 09:23
Reviewer Update
The matter has been escalated to my broker and my insurance company.