Sercice? What is that?

Our vehicle has been standing at Renew-It Bedfordview since the 30th October. They didn't bother following up with insurance as to when the claim will be approved. They were just happy storing the vehicle there as they were able to charge storage. Our claim with the useless Budget was eventually approved mid November and we were promised that we will have our vehicle back before they closed for the festive season. Continuously we were told that by the 18th of December we will definitely have our vehicle back. Now Today the 17th of December we get told oh no you wil get your vehicle in January when we re-open. This time no actual date given just January. We have a rental which already had to be extended due to the lack of service from both panel beaters and insurance company. We cannot afford to extend it for another month or more. Every time we get told your vehicle is now in this or that preparation phase and when the equally *********** insurance calls they get a different story. I dont know who is making more money from all the delays the panel beaters or the insurance company. Either way one of them is having a lovely festive season while we cant work because well they aren't doing what they are getting paid to do. If we don't physically go there you will never know what is actually going on. On one occasion we were told that the vehicle is being prepared for paintshop and when we pitched up there the vehicle was still standing outside not even in the panelshop. Our insurance BUDGET BUSINESS INSURANCE insisted that our vehicle go here. And also in the process/struggle our vehicle was quoted for repairs then suddenly written off and then mistake and quoted again. Like really do you even know what to do. DON'T TAKE TOUR CAR TO THESE *********!!!!