Repairs

I am a very frustrated customer!!!!! I went to collect my car after repairs on Tuesday (12/10/2021). Upon collection, they noted that my left rear Tyre had a nail and they drove off to go and get it "sorted" by their associates. Coming back the car was certified to be good to go. Being a first time car owner and maybe young and a female... I didn't check if my spare wheel and all was still there. On Thursday (14/10/2021) morning around 08:00 am, my colleague noticed I had a flat Tyre, when he tried to assist me to change the wheel, he notice my spare was flat. So I told him the story of the left rear and a nail, we inspected the "spare wheel" and found it to be the Tyre that had a nail. So basically they damaged Tyre and my spare were just swapped around and they did not "fix" the damage. They referred me to Tiger Wheels & Tyre in Meadowdale, I got there on Friday (15/10/2021), the lady checked all my 4 fitted tyres and the spare and noticed that they were the same brand while they had received a different brand for the Betterment.

I might be wrong here but my conclusion, the Tyre that was affected during my accident was not replaced although I had paid for it. This is because my dad had fitted cable ties on all my 4 wheels excluding the spare and they are as is.

I've been calling for assistance with no attention to my matter. I'm exhausted, inconvenienced and screaming for help!!!