Renew it - poor quality control

I was told 10-15 business days for Renew-It to repair my car. Took nearly 20 business days - had to sort out alternative transport for almost 2 weeks as my car hire had expired.

When I came to fetch my car at 7:30 after repairs had been completed when I inspected the car there were multiple easily seen polish errors.

I don’t think the car was even looked at for QC, you guys literally do this for a living and in 5 minutes I found multiple areas that needed to be redone.

It’s not the first time my car has been here and there has been repolishing that was needed to be done.

You said today that it would take a couple minutes to redo the polishing and I waited 15 minutes for you to tell me you need the whole day to redo it.

This caused me to be without transport to get to work and you offered a driver to get me to work and made me wait until 9am before you told me he would only get back to fetch me in 3 hours time.

I also left a USB-C charger in my car when I inspected the car system. I expect to see it tomorrow.

My Uber cost R182 to get to work. I am expecting you to discount my excess by that much or pay that back to me.

You also then blamed me for not accepting the car, saying that it’s not in your control that I reject to accept the car. In fact it is in your control, just do what you are paid to do. Simple.

I also have to return again tomorrow to fetch my car.

Unfortunately for me I’m not an expert at inspecting the car internals (engine etc) so I unfortunately have to rely on you for that!

If there is any problem tomorrow with my car expect me to escalate to Discovery.