Renew-It needs to Renew their Service Ethic!

The staff at Renew-It Bedfordview are shockingly bad at returning calls or replying to messages. The company sends you messages saying to send an SMS to a certain number, and your service person will call you back. Well, that does NOT happen. Not one of my SMS's was ever returned, and nobody ever phoned me.

They don't reply to SMS's, don't acknowledge or reply to e-mails, and don't return calls. They don't seem to even get messages that you leave with the receptionist. When you do get hold of the service person, eventually, she tells you, "Your vehicle has moved to painting". This tells you nothing - how long will it take, how much longer will they need the vehicle? You need to then beg them for this information.

I eventually resorted to phoning the Operations Director, who's number I found on their website. She was much more helpful and managed to get things done much more efficiently. Even my insurance company said they found it difficult to believe that Renew-It was taking so long to effect fairly minor repairs. My car was there for 3 months, granted because of the lockdown in April. But they opened for business on the 1st of June, and I only got my vehicle on the 8th of July!