Renew-IT Bedfordview terrible service!!

If the rating could go lower, I would! My vehicle was delivered to Renew-It Bedfordview late July, ever since then I have had nothing but issues with them. At first, their progress tracking solution failed and was showing that my car was near completion when in fact very little has been done to the car. So since the progress tracker wasn’t working, I would expect “My Very Own Repair Assistant D.dS” to keep me up to date ( This is called customer service), but I had to phone multiple times a day, just to get through to “D.dS” and whenever I got through to her she would tell me the car has moved to so and so section and should be ready for delivery in two days. After this has been the story for two weeks, I decided to pop in and inspect the progress myself. That very same day, I phoned before going in to ask “D.dS” what the progress is, where “D.dS” then told me my car was in Quality Control and my vehicle would be ready the following day, when I got there on the same day, my vehicle hasn’t even been moved from assembly and the whole front was still missing. The WM then explained to me what is going on and why things are taking longer than expected and said the vehicle should be ready within two to three days….. It has been now been three weeks since he told me two to three days. I have been phoning every day since then (Because once again, no one bothered updating me – No customer service ) to check the progress, where they keep promising that I could collect my vehicle the next day and every day there is something else wrong. It has been 9 weeks and we are currently in the 10th week and I have yet again been told my vehicle won’t be complete today but should be ready “late afternoon tomorrow”. I am sure any other company would have been able to do it in the 20 days that was estimated for this repair. I am very disappointed. The management knows well that my vehicle is very far off track but they do nothing about trying to get back on track. If it means working an extra hour or two every day or coming in on a Saturday then so be it. They have no idea what customer service means and they do not value their customers at all. Instead of waiting for a part to be delivered, send a driver to go fetch the part, SPEED UP THE PROCESS! We are your customers! YOU are supposed to keep US happy and NOT THE OTHER WAY AROUND!