Renew-it Bedfordview ********** Service!!!

My husband’s car went to Renew-It Bedfordview in late October 2021 and was expected to be repaired and handed back to us by 26 November 2021. Today is the 13th of December and still no car. We have had to do numerous calls, begging for feedback because Kyra- the appointed PA never gives us feedback and when there is some sort of feedback we get stories of wrong parts being ordered or just an automated email pushing the due date by another week. This has affected us in so many ways and even when you request to speak to a manager we get through to the same Kyra who at times you ignores my husband’s calls or promises to call back but doesn’t or the manager is always not available.

The update we received on Friday from a very helpful lady by the name of Nthabiseng, in Kyra’s absence, was that the car would be ready today as she was told by the workshop and yet here we are at 16:04 with no car.

This service has been pathetic and shocking for such an “esteemed” business.