IA
Ian A

1 reviews | Active since Apr 2024

22 Apr 2024, 09:18

Renew it Bedfordview

Renew it Bedfordview has had my vehicle for almost a month now and if I don't call or send emails to be advised on the process of my vehicle I don't get any information. Every week it is a different story on why the progress of my vehicle has not changed. Parts only got order like a week ago and still the vehicle has not even moved to the panel beating side as the are awaiting "parts" and this is the new story I'm getting they are waiting on "parts". 3 assessors looked at the vehicle as I have been advised yet I still had to advise them about the tappit cover that needs to be replaced as they didn't even have a look at it and I mentioned it in my damage report / accident report.

Between the panelbeaters and the insurance I honestly will say this is the last time I will be dealing with either one of them.

If you don't follow up with them they couldn't be bothered to keep you in the loop of things

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Replies (1)
Renew-it Bedfordview
Renew-it Bedfordview's reply22 Apr 2024, 09:27
Official
Good day Ian Andrews

Thank you for taking the time to review us on this platform. 

Firstly, our apologies for not living up to your service and repair expectation. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. 

We have escalated this matter to the Renew-It Bedfordview team and they will be in contact with you.

Renew-It Team, Always@yourservice