Renew it Bedfordview

At end of May my car was sc****d by a closing gate on the driver's side. It was assessed at Net Access, who advised that it was a 5 day job. My car was then taken to Renew it Bedfordview on 6 June.. AS I WRITE THIS MY CAR IS STILL NOT READY .6 WEEKS LATER.!!The company ,between 6 June to 26june claimed that it needed additional repairs. This day became day one according to Susanne, meaning that it's now the beginning of repairs on 27thjune. This was only communicated to me on 1st July, in rseponse to my follow up on my car. To date i have not been informed what the additional repairs involved. HOW DOES IT TAKE 6WEEKS FOR SC****D PAINT TO BE FIXED. IT WASNT IN A CRASH???? THIS IS UNACCEPTABLE!!! This morning I've phoned at 9.28am to speak to Susanne the manager who was not available. There was no response to my follow up from Susanne, at time of writing this. The insurer Discovery, tried a conference call,someone answered and asked if we were enquiring about the 'additional ',we were transferred to a ringing phone that was left unanswered. This must rate as THE WORST EXPERIENCE I'VE HAD as a pensioner!! Renew It, Bedfordview did not inform, nor apologise to Discovery for this unacceptable delay. This is my experience with Renew it Bedfordview