Renew-it Bedfordview

I took my car to Renew-it Bedfordview on the 25th of July for repairs, and unfortunately, my experience was far from satisfactory. From the start, communication was poor. I had to repeatedly chase them for updates, and when I finally got a response, the information was either unclear or inaccurate.

The timeline for the repairs was also a major issue. I was initially promised that the car would be ready within the 29th of August but it ended up taking even longer than 2 weeks, which was frustrating and inconvenient. Even worse, there was no proactive communication about the delays. I had to personally go in to their workshop, to my surprise my car was idling very off. The day the car was brought it the idling was very fine the only problem was the left fender with a minor bump/scratch and a broken arm on the tyres.

When I finally got my car back, I was shocked at the quality of the work. The finish was far from professional, with visible defects such as scratches on the sides they did not work on my light had fog/dew inside it. I had expected a high standard of craftsmanship, but what I received was disappointing.

Additionally, the customer service left much to be desired. The staff was unhelpful and dismissive when I raised my concerns. Phindi/Phindile was the worst consultant i had to deal with, if she didn’t lie about the updates she would be unreachable and would not get back to you. Went in and reported the matter Kyra was also of the same nature and when i asked for the telephonic recordings to prove their incompetency that was dismissed. To wrap it all of they told me to fetch my car on my way to fetch the car got a call from Phindi that the car is unfortunately not balanced when they test drive it, it was unsafe to drive it especially when it reaches 100km/h -120km/h. To my surprise when I checked with my tracker to get a report, the car never left their premises since the day it was brought in on the 25th of July till i got it back. Worse the quote i got to fix the “balancing” was triple the price of the material they got from BMW. For a single shock i was charged R12k where as BMW quoted them R10k for both shocks. When i asked for my car to be brought back they told me that the work they have done will have no warranty as i have taken it before they could even finish it off, “ the work they did was for replace the arm and paint the fender” but ended up fiddling with my engine.

Overall, I would not recommend Renew-it Bedfordview based on this experience. The poor communication, delays, subpar workmanship, and lack of customer care made this a frustrating and disappointing experience. I will be taking my business elsewhere in the future.