Poor Service - Renew-it

I was involved in an accident on 29th May and my vehicle was collected by Renew-it on 05/06/24. It is approximately 8 weeks and I am still without my vehicle. The total damage to the vehicle is approximately R70k. I called them on or about 10 June'24 and was advised by the service adviser Monica that my car was assessed and they are awaiting authorisation from my insurers. I then called them around 13th June and was advised that they have received insurance authorisation and the vehicle will be line for repairs. Please note that I was never called by anyone from Renew-It, I had to call them on several occasions. I even called and asked to talk with the manager twice and left messages for the manager to call me but to no avail. The manager's poor customer service is evident with the operational staff.

Renew-it Bedfordview will never be recommended to any of my colleagues or friends. Absolutely shocking customer relations.