Poor Service

Renew-IT bedfordview have zero communication skills. I rarely get a hold of my customer service advisor. They don't notify me of any problems they encounter with my vehicle and of any delays. My car stayed in the same stage (paint prep) for going on two weeks now and I only get updated when I ask about it. They waited a week to let me know that my insurance company have not approved additionals. I did not even know they logged additionals. When I ask what are the additionals, they are unable to tell me. Everytime I follow up there's a new issue and I understand these things happen but taking more than a week to resolve each issue. The job was not mechanical only body work. It's almost 2 months and I still don't have my car.