Poor communication

After reading all the reviews for Renew-It, I wasn't sure if I should write mine. My total experience with them was just horrible. They always experience "high caller volumes", and when you eventually get transferred the phone just rings and goes dead. I've had to leave numerous messages for my service consultant before she'd phone back. We specifically asked for the broken glass that was stuck in the tail lights to be removed. Upon collection of my car, the glass was still there and the lady signing off my car attempted to remove the glass with her fingernail. I had to stop her for fear of her scratching my car. A quality control person then took my car back to the workshop and came out with it 2 minutes later with some of the glass removed. I decided to just take my car as is, as I didn't want to wait any longer. Then I was told to pay the excess on my car, which was already paid. If you phone me to tell me my car is ready for collection, shouldn't your paperwork be in order? I had to phone my insurance to ask them to sort it out. Overall I'm very disappointed in their service, purely because of the little to no communication I received.