Pathetic Service - No sense of urgency !!!

My car has been with renew it Bedfordview since the 9th of May. I did not receive one call back to let me know how far the repairs are, I’ve had to call everyday and was told I’d be able to collect but when I call for updates I am always told the vehicle is still being worked on. I have been given the run around and different stories as to how far the car is with repairs.

I want my car by Friday! I do not have means of transportation to get to work ! I AM HIGHLY ANNOYED AND ****ED OFF!!!

I chose for my car to go to renew Bedfordview because of the rating but it has been the worst mistake of my life !!!

The car has been with renew it for almost an entire month- no clear indication of when the vehicle will be ready- constantly having to follow up myself and to date I still find delays in the poor feedback and solution.

Please correct your processes, implement proper client service and satisfaction levels. Most importantly uphold your own reputation.

I expect this to not be taken lightly and that my car be ready by Friday the 14th of June 2024- failure to do so will result in further action being taken.

Thank you