RZ
Rinda Z

1 reviews | Active since Dec 2020

05 Dec 2020, 09:45

PATHETIC SERVICE

Dealing with Chelene and Danielo and emanagement I was very dissapointed. After 4 weeks my car was not fixed and in fact had more damages than when they got it. I am sitting with no car no guarantee that the work will be done properly now and no time frame in which they will do it. I was promised so many times that they would phone back but no one bothers to phone back. I was promised a courtesy vehicle which was just to get me of the phone as no one phoned back and no courtesy vehicle was given. I have already paid them the access moneys which I had to make available immediately just to be told as soon as the money was in the account that my car is not 100% after they had done a "quality check" and confirmed that the car is ready. I think for such a big company this is pathetic and will never suggest them to anyone and will also make sure that my broker and any broker that I know will be aware of this

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Replies (1)
Renew-it Bedfordview
Renew-it Bedfordview's reply07 Dec 2020, 11:31
Official
Good day Rinda Z

Thank you for taking the time to review us on this platform. 
Firstly, our apologies for not living up to your repair expectations. 

We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. 

We have addressed this issue with the management at Renew-IT Bedfordview and they will be responding directly with you to find an immediate resolution. 
 
The Renew-IT Team, always@yourservice.