PATHETIC NON EXISTENT CUSTOMER SERVICE

My car has been here since 13 February to replace the plastic panel under my dashboard and by my gearlock. Not a single one of the accounts managers bothered to call me to give me updates, I have had to call weekly and be told my car is in assembly for 7 weeks !!!!! I still to this date have not had anyone call me I have had to constantly follow up with them and I'm considering taking this much further with the Ombutsman due to the pathetic service! If i could rate them a minus score I would. Not sure how these people are being used as a service provider by insurance companies, they a complete disgrace