PARTS CLAIMED FROM INSURANCE BUT NOT ORDERED.

Worst service I have ever had to deal with in terms of panel beaters. My insurance approved on the 22/01/2024, and I paid 50% access deposit to Renew-It on 23/01/2024 for the repairs to commence.

I was then advised that parts will be ordered and once received it will take 15 working days to complete the repairs. Phindile who is my service advisor advised that if there are parts that have no ETA she will request for a courtesy car for the period that parts have no ETA. 5 weeks later I called to ask about parts that are still outstanding to this day she does not know what is outstanding.

She told me she cannot request a courtesy car as I do not have the option with my insurance. She then changed the story saying the courtesy car option was mentioned because they only deal with clients that take insurance with a courtesy car option. When I asked Phindile about the outstanding parts ETA she told me to call Mercedes to get clarity from them as she does not have the ETA. I called Mercedes to get clarity on parts and they requested the order number and part numbers of whatever is outstanding. I requested the information from Phindile on the 29/02/2024 to this day I have not received the information.

Before the approval by my insurance Renew It submitted a list of parts to be replaced and a control arm was part of that list. To my surprise it was not ordered as I was advised 2 weeks ago that they only noticed when repairs were being done that the part is broken. Why give a quote that something will be replace to insurance and not order it? And the sad part is that I am the one that now has to call them for an update.

Renew it has been a nightmare to deal with.