Over five weeks for an insurance repair — car returned worse each visit (collection attempts 5 & 9 June 2026)

My vehicle was sent to Renew-it Bedfordview for an insurance repair (windscreen and bumper) in early May 2026. More than five weeks later it is still not done — and with every visit the car has come back in worse condition than before.

On Friday 5 June 2026 I arrived to collect the vehicle and found the repaired bumper did not align properly, along with damage that was not present when the car was dropped off. We pointed out a scratch and agreed they could polish it out — but the polishing damaged the paint further, melting it, so that panel now has to be repaired again.

On Tuesday 9 June 2026 I returned, and the situation was worse still. The bumper is still misaligned. There were fresh paint blobs from blending, and new dents on the fender and bonnet that were not there at drop-off — none of which appear marked on the workshop's own check-in photos. Only at this point, over a month in, was I told the bumper needs new slides to align correctly. That should have been identified at the very start, particularly as they repaired the bumper themselves.

Throughout, communication has been almost non-existent. Issues only ever come to light when I physically stand at the workshop and point them out — nothing is proactively raised or explained. I am now escalating the entire matter through my insurer.

This is the worst experience I have ever had with a vehicle repairer. I cannot recommend them.