Non existent client service!!!

I am a very frustrated motor vehicle owner with a car that was damaged by hail. I am insured with OUTsurance and because I own a Mercedes Benz that is still under warranty the vehicle had to go to an Mercedes approved panel beater. Unfortunately I was referred to Renew it.

My vehicle was delivered to Renew it on 9 May 2019 and I was told that it was unlikely that the vehicle would be ready prior to me leaving for overseas on 26 May 2019. I towards 26 May enquired about progress and it was confirmed that as initially thought that the vehicle would not be ready by 26 May. I arranged that I would only collect the vehicle on my return from overseas on 22 July 2019 On 29 June I enquired regarding progress and again confirmed that I would be collecting the vehicle on 22 July 2019. On 9 July I received an e-mail advising that the vehicle was in panelbeating (Exactly Two months after receiving the vehicle!!) They however confirmed that they have made everybody aware that the vehicle was required on 22 July 2019. On 22 July I phoned to confirm a time that I could collect the vehicle. After a couple of calls I was told that the car would only be available for collection on 26 July 2019. This was confirmed by OUTsurance when I lodged a complaint with them. I had no interaction with either Renew it or OUTsurance at all and this morning, 29 July 2019 I once again phoned Renew it to arrange to pick up my vehicle. I was told that my vehicle was not ready for collection and after a couple of calls I have now been told it should be available for collection on 1 August 2019