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aw.peters aw.peters
1 reviews | Active since Mar 2017
13 Nov 2023, 19:55
No Service Levels.
Renew-It Bedfordview have no idea what they are doing. I have email confirmation that they haven't ordered the parts for my car, even though they claimed the parts were on order. They try block every avenue I have used to raise awareness of how unprofessional they are. Now I get told, after seven weeks it could still take another two months.
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Replies (3)
Renew-it Bedfordview's replyOfficial
16 Nov 2023, 13:23Good day Andrew
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectation. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to the Renew-It Bedfordview team and they will be in contact with you.
Renew-It Team, Always@yourservice
Renew-it Bedfordview's reply16 Nov 2023, 13:23
Official
Good day Andrew
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectation. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to the Renew-It Bedfordview team and they will be in contact with you.
Renew-It Team, Always@yourservice
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aw.peters aw.peters's updateReviewer Update
16 Nov 2023, 15:39Good afternoon.
Thank you, but because of this experience, I have canceled my insurance policies with Discovery Insure and hopefully will never have to deal with Renew-it Bedfordview again.
Thank you, but because of this experience, I have canceled my insurance policies with Discovery Insure and hopefully will never have to deal with Renew-it Bedfordview again.
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aw.peters aw.peters's update16 Nov 2023, 15:39
Reviewer Update
Good afternoon.
Thank you, but because of this experience, I have canceled my insurance policies with Discovery Insure and hopefully will never have to deal with Renew-it Bedfordview again.
Thank you, but because of this experience, I have canceled my insurance policies with Discovery Insure and hopefully will never have to deal with Renew-it Bedfordview again.
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aw.peters aw.peters's updateReviewer Update
25 Nov 2023, 09:41On the 14th of November I bought and delivered the Front Bumper for my car. A week and a half later, and I am still waiting for my car. 9 weeks, going on 10 weeks. All they had to do was prepare it, spray it and fit it. You don't know what customer service is about and clearly you have too many customers and are in a comfort zone.
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aw.peters aw.peters's update25 Nov 2023, 09:41
Reviewer Update
On the 14th of November I bought and delivered the Front Bumper for my car. A week and a half later, and I am still waiting for my car. 9 weeks, going on 10 weeks. All they had to do was prepare it, spray it and fit it. You don't know what customer service is about and clearly you have too many customers and are in a comfort zone.