1 reviews | Active since Feb 2014
No Service
I have been checking the online Portal for three weeks, and my estimation date was set at collection the 30th. Today the 29th I get a text that moved that date to the 14th. This is for minor damage on my car. When phoning to speak to my service Consultant Kyra, I’m told three times that’s what estimation means, without being able to advise on why the delay, but I will get a call back. No call back received and phone again, then being told by Thando that Kyra is not my advisor anymore, I need to speak to Lerato who is not available. Still no call back received. And never received any assistance in the three weeks from Kyra. When I was told by my insurance that I need to go to Renew It Bedfordview, colleagues advised me of their bad experience with them, contact details are available. I will be contacting my insurer as well to log a complaint.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service and repair expectation. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to the Renew-It Bedfordview team and they will be in contact with you.
Renew-It Team, Always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service and repair expectation. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to the Renew-It Bedfordview team and they will be in contact with you.
Renew-It Team, Always@yourservice
They refuse to call me back, I have paint damage on my car, and my Mini stickers has still not been replaced since collecting the car a week ago.
Lerato refuses to call me back and my email was also ignored. Not even to mention her attitude when I collected the car.
Please chat to Thando at reception and ask her how many times she has now apologised for Lerato and Kyra not phoning me back.
I am cancelling my insurance for putting me through working with such an *********** company and not providing any assistance in the matter. Repairers are just ok to get away with such treatment because they are in with big Insurance companies, I am for sure contacting the Ombudsman next.
They refuse to call me back, I have paint damage on my car, and my Mini stickers has still not been replaced since collecting the car a week ago.
Lerato refuses to call me back and my email was also ignored. Not even to mention her attitude when I collected the car.
Please chat to Thando at reception and ask her how many times she has now apologised for Lerato and Kyra not phoning me back.
I am cancelling my insurance for putting me through working with such an *********** company and not providing any assistance in the matter. Repairers are just ok to get away with such treatment because they are in with big Insurance companies, I am for sure contacting the Ombudsman next.