No Help Renew-it Bedfordview

On the 22nd of June 2022 I was in involved in an accident were I struck a steel plate on the R21 in Johannesburg with my vehicle. From the insurance side everything was approved on the 9th of July 2022 and the repairs was to start on Monday the 11th of July. I phoned the service consultant on the 25th of July to find out how the repairs were going, which was roughly three weeks before completion date the 12th of August 2022, this was communicated to me by my Insurer Discovery, and explained to the the consultant that I needed my vehicle by the latest the 13th of August 2022. She informed me that the parts for the vehicle only arrived the Friday the week before, but that she would speak to the service manager to ensure that the vehicle is done by that date.

The vehicle was not completed on the specified day, I phone on two separate days after this day to find out what was going on, only to be told by the receptionist that the consultant is busy and will phone me back, which she did not. The new date was set for the 26th of August 2022 and the same consultant again promised me that the vehicle will be done on that day. I phoned today, 26th of August 2022, just to be told that the vehicle is not done and will only be completed on the 31st of August as they are still awaiting for parts, a radiator cap.

I cannot believe that these repairs that had to be done can take this long! There is no sense of urgency and no-one is giving me straight answers or is even remotely willing to assist.