Liezle Spolander’s deplorable service and incompetence

Item: Renew-it Bedfordview
Rating: 1
Author: jessicasamela J

Liezle Spolander I’m sad, disappointed, frustrated, and offended by the treatment I received from you today. I’m not sure if you treat all your clients like that or just the black ones. Moreover my car still has damage even after the repair. Your customer service, people skills and ability to manage clients is the worst I’ve ever come across. Your don’t care attitude towards delivering a good service to paying customers is so alarming.

Helpful (0)

Replies (2)

Renew-it Bedfordview's replyOfficial

08 Oct 2020, 07:42

Good day Jessica S

Thank you for taking the time to review us on this platform.

Firstly, our apologies for not living up to your repair expectations.

We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.

We have addressed this issue with the management at Renew-IT Bedfordview and they will be responding directly with you to find an immediate resolution.

The Renew-IT Team, always@yourservice.

Renew-it Bedfordview's reply08 Oct 2020, 07:42

Official

Good day Jessica S

Thank you for taking the time to review us on this platform.

Firstly, our apologies for not living up to your repair expectations.

We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.

We have addressed this issue with the management at Renew-IT Bedfordview and they will be responding directly with you to find an immediate resolution.

The Renew-IT Team, always@yourservice.

jessicasamela J's updateReviewer Update

12 Oct 2020, 22:26

Thanks Bianca Shaw for calling the very next day to arrange that I bring in the vehicle and have the damage repaired. You were friendly and helpful

jessicasamela J's update12 Oct 2020, 22:26

Reviewer Update

Thanks Bianca Shaw for calling the very next day to arrange that I bring in the vehicle and have the damage repaired. You were friendly and helpful