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Boitumelo B
1 reviews | Active since Jul 2020
22 Sept 2020, 13:31
Lack of progress on the panel beating process.
I have taken my car there for panelbeating and it takes at least 3 days to move to the next stage. There is always a waiting...since it was painted last tuesday and it has been waiting for color.....thursday , friday and now Tuesday...still waiting for color. I had to extend insurance car x2 already cause we thought its something minor. its a replacement of a door and a panel. small stuff. but is like they have parked it in the garage, until when I don't know. I also get update when I ask for it, cause its the same thing. No progress at all. I see myself not having a car again this weekend. I want to cry. I should have chosen another branch.
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Replies (3)0
Replies (3)
Renew-it Bedfordview's replyOfficial
22 Sept 2020, 13:55Good afternoon Boitumelo
Thank you for your feedback
On behalf of the group we sincerely apologize for the time delay with regards to the repairs of your vehicle .The matter has been escalated to the group service manager who will contact you within 24hrs.
Should you have further queries you may contact our Head office service department on **********
Kind Regards
Thank you for your feedback
On behalf of the group we sincerely apologize for the time delay with regards to the repairs of your vehicle .The matter has been escalated to the group service manager who will contact you within 24hrs.
Should you have further queries you may contact our Head office service department on **********
Kind Regards
Renew-it Bedfordview's reply22 Sept 2020, 13:55
Official
Good afternoon Boitumelo
Thank you for your feedback
On behalf of the group we sincerely apologize for the time delay with regards to the repairs of your vehicle .The matter has been escalated to the group service manager who will contact you within 24hrs.
Should you have further queries you may contact our Head office service department on **********
Kind Regards
Thank you for your feedback
On behalf of the group we sincerely apologize for the time delay with regards to the repairs of your vehicle .The matter has been escalated to the group service manager who will contact you within 24hrs.
Should you have further queries you may contact our Head office service department on **********
Kind Regards
BB
Boitumelo B's updateReviewer Update
06 Oct 2020, 14:32I finally received my car a week later. I had exceeded my threshold of patience. I have just send the picture on the quality of work ...after opening the passenger door, which had the. I was expecting some kid of problem given the rush they had to expedite thing, given this review. I'm not a satisfied customer at all and I'm scared to give back my car, given my gender also...I don't what else they are fixing. Trust is all out but i still demand to be treated like every customer
BB
Boitumelo B's update06 Oct 2020, 14:32
Reviewer Update
I finally received my car a week later. I had exceeded my threshold of patience. I have just send the picture on the quality of work ...after opening the passenger door, which had the. I was expecting some kid of problem given the rush they had to expedite thing, given this review. I'm not a satisfied customer at all and I'm scared to give back my car, given my gender also...I don't what else they are fixing. Trust is all out but i still demand to be treated like every customer
Renew-it Bedfordview's replyOfficial
06 Oct 2020, 15:45Good day Boitumelo B Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at Renew-IT Bedfordview and they will be responding directly with you to find an immediate resolution. The Renew-IT Team, always@yourservice.
Renew-it Bedfordview's reply06 Oct 2020, 15:45
Official
Good day Boitumelo B Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at Renew-IT Bedfordview and they will be responding directly with you to find an immediate resolution. The Renew-IT Team, always@yourservice.