1 reviews | Active since Apr 2024
HORRIBLE TRAUMATIC EXPERIENCE
My car was sent to Renew-it in Bedfordview on the 22 March 26, with non-severe damages, including a busted tire, fender and the rear bumper.
I have not received a SINGLE communication from their side ever since the 22nd of March till today 28 April 26, I'm the one always calling and asking for feedback. I was promised to get updates every Tuesday with regards to the progression.
I was rudely assisted by Phindi, phone calls being cut, being transferred to no person to speak to, being told that I was once "called", but if you can't get ahold of a client via call why not send an SMS, email, WhatsApp like I've been requesting ever since I started calling them, I was assured to receive feedback, but nothing. I was promised to get feedback before end of business today, as I wait for a miracle.
I wouldn't recommend such services to anyone; hence I'll take this matter to Twitter and TikTok.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectation. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. I have created a case for the issues you raised for follow up purposes.
We have escalated this matter to the Renew-It Bedfordview team and they will be in contact with you.
Renew-It Team, Always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectation. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. I have created a case for the issues you raised for follow up purposes.
We have escalated this matter to the Renew-It Bedfordview team and they will be in contact with you.
Renew-It Team, Always@yourservice