Horrible horrible service... missing things no respect for people

My car was booked in for an assessment. It remained there for 6 days. Their lovely monica who was in charge of my "prized possession" never had the decency to answer my 3 emails , my calls or my messages.

I went there today to find my car in pieces- just for an assessment they said.

The assessor told me I was lying regarding driving into a sink hole- I am the one with the back injuries- he refused to listen to me and told me he would be flagged my car as my so called made up story did not match mine from the insurer??

My mother arrived and he proceeded to tell her a different story when I said he told me something else he walked away.

My first question was why was my bumper striped, left on the ground with nothing protecting my "prized possession" Why was only some of the damages caused by hail noted but not my bumper damaged- what does the hail damage have to do with my bumper claim???

My second question was why if a person is entrusted to update individuals about our "prized possessions" are they ignored but the minute we question them and are asking questions they suddenly get upset and tell me I'm not their only customer and they will not release my vehicle without the proof from my insurer when both myself and her were ccd in a mail which I had and she was denying the worker to put my bumper back on and give me my car keys?? Then because she was denying me my car I told her to shoosh- she gets me escorted off the premises because I intimidate her?

All I wanted was my car - to get the service I pay for- not be treated like a ******** or be called a ****.

Now I'm sitting with a car that has very different colour handles... very different back bumper colour...

And the funniest of all they felt the need to take a packet of sanitary towels along with my missing hub cap Jack, jumper cables and triangle.

I'm sorry your customer service is horrible You don't care about our prized possessions

Because at the same time I'm sitting with a different assessment from another company where it didnt take 6 days, nor did I get called a **** nor was the report as much as your assessor thinks