Formal Complaint

My experience: One star is too high a score for a repair centre that 34 days after authorisation has only today started working on my vehicle. Communication across the business is poor with conflicting updates all around or no update, unless you call them 10 times a day, then you'll get to someone when you start again the next day. No respect or concern showed to the client, just empty promises to assist and contact back with no response for days after leaving a message for them to call you back. Even when contacting their complaints centre, nothing gets done. Handlers, support staff and managers: no response until 34 days later and actually yelling. Escalation makes no difference.