Extremely poor service and workmanship.

My Nissan Navara was sent to Renew It Bedfordview after an unfortunate defect where my right side airbags got released without even a bump.

My journey with Renew It Bedfordview however, was extremely frustrating.

My bakkie was taken in on the 21st of Sept to replace the airbags and repair the damage it caused when coming out. This meant the roof lining needed to be replaced, and the seat needed to be fixed.

On the 10th of Oct I was advised for the 1st time that my bakkie was ready for collection. I went to collect my bakkie and proceeded to assess the workmanship, and was shocked to find that the roof lining was left as is, and only the right side of my seat was replaced, but with a different color than of the rest of the bakkie (Grey vs. Black).

I refused to take the vehicle back as is, and had to wait a further 2 weeks for this to be fixed. I also requested a quote for a small paint line on the back of my bakkie which I never received, even after asking for it 3 times.

These extra 2 weeks cost additional money, as I had to pay the daily insurance rates of a rental vehicle, while Discovery covered the other costs of this rental.

On the 20th Oct, I was contacted a 2nd time to collect my bakkie. The roof lining was fixed this time, and the color was fixed on my seat, however it was clear that something was still wrong with the part of the seat which was replaced.

The quality of the repaired side of the seat seems to be of a 2nd nature, and this is in comparison to the all other sides of the front seats who are also 4 years old. The replaced side is soft and has no structure, the leather is even loose and "squishy". The remaining parts of the seats, are all still stiff and firm, and appear to be in a better state than that just installed.

It shocks me how a big company such as this could try and cut so many corners, especially since they are getting paid in full for it.

I took the bakkie home that day, as waiting another 2 weeks was not an option, however I am not at all happy with the condition of my seat or the service I received.

Overall a very taxing journey.