Empty Promises and ignored communication.

I have been through a difficult journey with Renew-bedfordview, owing to Covid, miscommunication and bad client services. I received my car in July, after it was with them since January. On collection, the one pavement protector panel was missing, and I was assured it will be ordered and delivered to me, and I can just clip it on. To this day, I haven't received it. I have been asking Bianca and Chelene, but all I get is promises and being ignored. I want my panel. For a huge company like that, you surely have employees that have no transparency and lack customer service. It is annoying to send messages, to call and be promised but to no avail.