NL
Nomabongo L

1 reviews | Active since Sept 2020

16 Sept 2020, 13:31

Do not use them, they give poor service. You will regret it!

Do yourself a favour and avoid the headache of dealing with the *********** and poor service from this place. I warn you! They could not give me a straight answer about the service on my car, what is currently being done to it and when it will be completed. The rot is from the top, the manager as well. She actually said to me 'we will get to you when we get to you' regardless of the fact that i had been calling them incessantly for an update because their service agent didn't even bother to give me those beyond week 1. i have to follow up with her everyday!!! A job that was supposed to take 2 weeks is now on the third week with NO indication of when it will completed. It smells fishy, i hope they are not busy cutting parts from our cars!! i do not trust them anymore and will take my car into the dealership to check that all parts are still the original ones. i am also going to let insurance know that they should revoke the approval.

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Replies (3)
Renew-it Bedfordview
Renew-it Bedfordview's reply16 Sept 2020, 13:46
Official
Good day

Thank you for your feedback.

We wish to apologize for the poor service that you have experienced.Please note that we will be escalating the issue to the Service Manager for a resolution.

Should you have any further queries, please contact our dedicated help desk on *** *** *** 
NL
Nomabongo L's update16 Sept 2020, 13:58
Reviewer Update
Unfortunately, this is the same thoughtless standard response given to other complainants. They have NO intention of following up.
They have not contacted me, they have not followed up at all, which goes to prove my point that they are a headache and not worth the trouble.
Renew-it Bedfordview
Renew-it Bedfordview's reply16 Sept 2020, 16:06
Official
Good day 

Thank you for the feedback,

Please note that the Group Service Manager did try contacting you however the number went to voicemail. We are investigating your complaint and will revert back with a resolution.


Should you have any further queries, please contact our dedicated help desk on *** *** ***