Customer care

Poor customer relations and follow up. When I experienced problems with the door of my car my calls were never returned In frustration I drove there - waste my petrol and time only to be told to come back some other day. So inconsiderate I feel like a beggar. At times they send people you have not dealt with before and they diagnose the problem at reception without any tools. They protect each other at my expense. Bad customer relation. then someone who said she is an overall manager claims that they don’t have PR / customer relations office - she says she personally carry out all the tasks I pray my door get fixed for good then I stay away from them