Communication - The lack thereof

The overall communication was as bad as standing in home affairs on a Friday afternoon, only to be told that the system is offline. Similar situation at Renew IT Bedfordview, the communication was offline, during the entire experience, not once was I kept informed on the progress of the vehicle, It was like pulling teeth. I needed to keep asking.

The process of having a damaged vehicle is stressful enough, adding to fact that the ones responsible for repairing your car are making the situation worse. On the day, That I was asked to collect the vehicle, the badges were still being glued on(where is quality control?), then once it came to inspecting the vehicle, I noticed it was still damaged.(again where was the quality control) Either there is a gap between the service advisor and the repair process or there is a serious need to upskill the service advisors. What is the actual point of having a service advisor?, if they don't do what they are supposed to do->>>> Keep the customer informed....