Better but, still missed the mark

So I decided to write a new review. I give Renew it Bedfordview one additional star because Phindy really tried her utmost to keep me updated and to put my mind at ease. Unfortunately I do not feel that Renew It Bedfordview deserves an amazing reveiw. There's been many delays, I do not believe all the excuses and the return date was postponed 6 times. My car's one light didn't work, fortunately the bulb was replaced on the spot. I arranged to be there at 2, and I was told that it was no problem. I waited untill just before 4. My car's battery was so flat it had to be Jumpstarted twice and when I got home after an hour in peak traffic and switched my car off, it wouldn't switch back on. Now I have to incur additional costs for a new battery as well. Apart from the the repairs that look good. There is much room for improvement in the parts ordering department, cummunication between the workshop and customer liason, and I also suspect they are taking on more work than they can handle. My insurance to this day deny that my car was ever written off and that they approved my quite quickly after assessment on 4 March. On 8 March I was told that Parts were ordered. A week later my car was apparently written off. My insurance denied it and a Jude from renew it also advised that this was not the case. A week after that my parts were ordered again. When the parts arrived a week later my car was in Assembly. I was told that I could probably get my car a week ago, then it was Changed to this Monday, then Tuesday, because one of the parts were apparently incorrect. Surely as a Toyota accredited establishment Renew should have realized this the moment the parts arrived. On Thursday I was called to say my car would be Ready by five. I couldn't get a lift to Renew It on such short notice so I arranged for this afternoon at 2 giving them even more time to make sure they do all the necessary polishing and washing and what not. This morning, the 16th of April I was informed that I should be there at 4.i advised that it has to be for 2 o clock as I already made arrangements with work and my elderly dad to take me. The response was "no problem". We arrived and waited almost two hours while the finished what needed to be done. I got a lovely repaired car with a battery that is so messed up even after an hour on the road where it could charge, my car is dead when I switch it on. Due the ordeal over the past 6 weeks my overall impression is two stars. One for Phindy who seemed to care and one because the repairs look good. Due to the delays and bumps in the road and stress and anxiety, discomfort and the cost of having to borrow a car for more than 6 weeks I cannot do a better reveiw. This is my honest feedback and I hope renew it takes it to heart. I will buy a new battery tomorrow and I will put this behind me. But if my insurance ask about my experience, I will refer them to this reveiw.