Bad service -I'm totally disappointed.

Renew-it Bedfordview , I'm so disappointed how some staff members promise to come back to you, when you need their assistance the most , they never will. I had to ask to speak to the manager Michelle , after desperately trying to get hold to the person who was supposed to handle my query. She also promised that she would get someone to call me back , to my amazement ,nobody did. I had to drive there , the person, Bianca, who was supposed to assist me , called me into her office , and because she was on a personal call with the bank , referred me to her colleague, who also promised to call me with an update after she speaks to the Regional Manager, that's last Wednesday 5th August, to this day, I am still waiting.