Bad service

I asked for a car quotation on Monday 17/08/2026 I haven't received I called reception transferred me to Jordan whom his cell it's out of service I kept phoning they kept sending me to the same number .I end up asking to speak to Jordan's manager as I was told to drive back to renew it to collect my quote by the reception. The manager answered my call and promised to handle the situation , she called me after 10minutes and promised that the quotation has been done I must give her my email address which I did .she confirmed that I will get it in 10minutes and stil I haven't received. I call reception asked to speak to her now she's no longer reachable on her contact.i called the Lady by the name Trish ask her for help she told me Hollard clients are problematic she doest deal with them anymore but she will go to Jordan and speak to him. I called after 30minutes she's now ignoring my calls .this kind of attitude in renewal its unprofessional.