DM
Drake M
1 reviews | Active since Dec 2017
02 Oct 2020, 16:26
Bad service
Never ever ever for the life of you send your car to a renew it branch in bedfordview, NEVER! Service is bad, half the time they dont know what they are doing and please have a spare car, how do you take 2 months to fix a headlight, bonnet, fender and windscreen, I'm not a panel beater but you only need to order those things, paint them and fit to the car, a process that takes a whole branch 2 Months to do. HEED MY WARNING, DO NOT GO THE EVEN IF INSURANCE RECOMMENDS IT!!!
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Replies (2)
Renew-it Bedfordview's replyOfficial
02 Oct 2020, 16:55 Good day Drake M Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at Renew-IT Bedfordview and they will be responding directly with you to find an immediate resolution. The Renew-IT Team, always@yourservice.
Renew-it Bedfordview's reply02 Oct 2020, 16:55
Official
Good day Drake M Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at Renew-IT Bedfordview and they will be responding directly with you to find an immediate resolution. The Renew-IT Team, always@yourservice.
DM
Drake M's updateReviewer Update
02 Oct 2020, 17:09Hi
No, this matter has been going on since last week already, wendileen called me on monday saying that I'll recieve my car on Wednesday, come Wednesday, she doesnt call instead I had to call in for her to tell me that I'm definitely getting it on Friday, on Friday, I had to call in again at 11am to be told the Wendileen will call me back which she didnt, i called back at 13:00 only to find that she had already left, the workshop manager also gone, then the person i was dealing with hung up on me and didnt reach them till Monday this week. On monday the car moved from polishing to quality control, it's been there ever since and my service consultant nowhere to be found to inform me of this, its Friday today, the excuse today is hat you're waiting for authorisation, I spoke to dial direct who say they've cleared everything with you so now you tell me that it takes a week to do quality control when the whole car takes less than 4 hours to build from scratch so it makes me wonder why it takes you 2 months to fix those things, so no, keep the apology, I want my car, that's it
No, this matter has been going on since last week already, wendileen called me on monday saying that I'll recieve my car on Wednesday, come Wednesday, she doesnt call instead I had to call in for her to tell me that I'm definitely getting it on Friday, on Friday, I had to call in again at 11am to be told the Wendileen will call me back which she didnt, i called back at 13:00 only to find that she had already left, the workshop manager also gone, then the person i was dealing with hung up on me and didnt reach them till Monday this week. On monday the car moved from polishing to quality control, it's been there ever since and my service consultant nowhere to be found to inform me of this, its Friday today, the excuse today is hat you're waiting for authorisation, I spoke to dial direct who say they've cleared everything with you so now you tell me that it takes a week to do quality control when the whole car takes less than 4 hours to build from scratch so it makes me wonder why it takes you 2 months to fix those things, so no, keep the apology, I want my car, that's it
DM
Drake M's update02 Oct 2020, 17:09
Reviewer Update
Hi
No, this matter has been going on since last week already, wendileen called me on monday saying that I'll recieve my car on Wednesday, come Wednesday, she doesnt call instead I had to call in for her to tell me that I'm definitely getting it on Friday, on Friday, I had to call in again at 11am to be told the Wendileen will call me back which she didnt, i called back at 13:00 only to find that she had already left, the workshop manager also gone, then the person i was dealing with hung up on me and didnt reach them till Monday this week. On monday the car moved from polishing to quality control, it's been there ever since and my service consultant nowhere to be found to inform me of this, its Friday today, the excuse today is hat you're waiting for authorisation, I spoke to dial direct who say they've cleared everything with you so now you tell me that it takes a week to do quality control when the whole car takes less than 4 hours to build from scratch so it makes me wonder why it takes you 2 months to fix those things, so no, keep the apology, I want my car, that's it
No, this matter has been going on since last week already, wendileen called me on monday saying that I'll recieve my car on Wednesday, come Wednesday, she doesnt call instead I had to call in for her to tell me that I'm definitely getting it on Friday, on Friday, I had to call in again at 11am to be told the Wendileen will call me back which she didnt, i called back at 13:00 only to find that she had already left, the workshop manager also gone, then the person i was dealing with hung up on me and didnt reach them till Monday this week. On monday the car moved from polishing to quality control, it's been there ever since and my service consultant nowhere to be found to inform me of this, its Friday today, the excuse today is hat you're waiting for authorisation, I spoke to dial direct who say they've cleared everything with you so now you tell me that it takes a week to do quality control when the whole car takes less than 4 hours to build from scratch so it makes me wonder why it takes you 2 months to fix those things, so no, keep the apology, I want my car, that's it