Bad Customer Service and Repair Timelines Renew It Bedfordview

My car was booked in on 27 July 2020 for a minor damage claim. Bumper needed to be replaced and a small dent on my right fender and scratch on the light. Believe it my car is still not complete and it has been 3 weeks!!!!!! never the less the customer service is TERRIBLE!!! If you do eventually get hold of some to check progress since their online system never gets updated they can't give you feedback and will get back to you...Which OFF CO**** never happens. I will never refer anyone to this panel beater nor will I take my car their again through insurance. They are time consuming and such a small repair should be done withing 7-10 working days only to have my car there for 24 days !!