MR
Mariette R
1 reviews | Active since Mar 2021
23 Mar 2021, 18:28
Apprehensive about Renew It
Hi, I see fantastic reviews on here for Renew it, but I unfortunately do not have the same experience. I am anxious and not feel positive about the current state of affairs. I have had 3 conflicting statements from my insurance and renew It staff members. I have left messages to call me back which remains unanswered. Due to the conflicting versions I requested pictures of my vehicle which were not produced. Sms updates are not reliable and does not provide correct feedback. I haven't received an sms update for two weeks in any event. I am going through an extremely difficult time at the moment due to cancer. The lack of, transparency and feedback from Renew it Bedfordveiw, ads to my anxiety and stress wich is not a healthy situation. I will also lodge a complaint with my insurer as they should have feedback relating to their service providers and experiences from the public. I am not someone to easily complain or to name and shame but surely customer concerns should be addressed. I cannot shake the feeling that something is not right with my car. I would like Renew It to take ownership, be honest, and advise. For the other posts I can see that they have the ability to render great customer service and to turn one star into five. Why are some customers getting that treatment and others not? I also want to be one of the people that leaves a positive review. At this stage I cannot.
Helpful (0)
Replies (12)0
Replies (12)
Renew-it Bedfordview's replyOfficial
23 Mar 2021, 20:58Good evening Mariette
Thank you for bringing the above to our attention, firstly I would like to apologize for not leaving up to your repair expectations, the above has been escalated to the service department who will be in contact with you tomrrow morning .
Thank you for bringing the above to our attention, firstly I would like to apologize for not leaving up to your repair expectations, the above has been escalated to the service department who will be in contact with you tomrrow morning .
Renew-it Bedfordview's reply23 Mar 2021, 20:58
Official
Good evening Mariette
Thank you for bringing the above to our attention, firstly I would like to apologize for not leaving up to your repair expectations, the above has been escalated to the service department who will be in contact with you tomrrow morning .
Thank you for bringing the above to our attention, firstly I would like to apologize for not leaving up to your repair expectations, the above has been escalated to the service department who will be in contact with you tomrrow morning .
MR
Mariette R's updateReviewer Update
24 Mar 2021, 12:27Hi its Afternoon already, no call or update received, despite the above. I got my insurance involved now. Hopefully they can get answers.
MR
Mariette R's update24 Mar 2021, 12:27
Reviewer Update
Hi its Afternoon already, no call or update received, despite the above. I got my insurance involved now. Hopefully they can get answers.
Renew-it Bedfordview's replyOfficial
24 Mar 2021, 14:04Good Day Marriette
I do apologize for the inconvenience that has been caused to you.
Please note that Phindile will be in contact with you.
Kind regards
I do apologize for the inconvenience that has been caused to you.
Please note that Phindile will be in contact with you.
Kind regards
Renew-it Bedfordview's reply24 Mar 2021, 14:04
Official
Good Day Marriette
I do apologize for the inconvenience that has been caused to you.
Please note that Phindile will be in contact with you.
Kind regards
I do apologize for the inconvenience that has been caused to you.
Please note that Phindile will be in contact with you.
Kind regards
MR
Mariette R's updateReviewer Update
24 Mar 2021, 15:21She was in contact with me, but I still do not have an update or a pictures of my vehicle. What is Renew it hiding. Is my car even there?
MR
Mariette R's update24 Mar 2021, 15:21
Reviewer Update
She was in contact with me, but I still do not have an update or a pictures of my vehicle. What is Renew it hiding. Is my car even there?
Renew-it Bedfordview's replyOfficial
24 Mar 2021, 15:46Good Day Mariette R
Please note that I spoke to Phindile and she will send you the pictures before close of business.
I do apologize for the inconvenience.
Please note that I spoke to Phindile and she will send you the pictures before close of business.
I do apologize for the inconvenience.
Renew-it Bedfordview's reply24 Mar 2021, 15:46
Official
Good Day Mariette R
Please note that I spoke to Phindile and she will send you the pictures before close of business.
I do apologize for the inconvenience.
Please note that I spoke to Phindile and she will send you the pictures before close of business.
I do apologize for the inconvenience.
MR
Mariette R's updateReviewer Update
25 Mar 2021, 09:25I received confirmation that my vehicle is in panelbeating, with photographs from Phindy. I was advised that I can expect the next update on Monday. The air is cleared and we are moving forward. Thanx for assisting in opening the communication channels. If things go smoothly from now on I will delete this review and replace it with several more stars.
MR
Mariette R's update25 Mar 2021, 09:25
Reviewer Update
I received confirmation that my vehicle is in panelbeating, with photographs from Phindy. I was advised that I can expect the next update on Monday. The air is cleared and we are moving forward. Thanx for assisting in opening the communication channels. If things go smoothly from now on I will delete this review and replace it with several more stars.
Renew-it Bedfordview's replyOfficial
25 Mar 2021, 09:46Good day Mariette
Thank you for the confirmation. I will follow up on Monday again.
Kind Regards
Thank you for the confirmation. I will follow up on Monday again.
Kind Regards
Renew-it Bedfordview's reply25 Mar 2021, 09:46
Official
Good day Mariette
Thank you for the confirmation. I will follow up on Monday again.
Kind Regards
Thank you for the confirmation. I will follow up on Monday again.
Kind Regards
MR
Mariette R's updateReviewer Update
30 Mar 2021, 11:02I receive regular updates now and it seems that matter are going smoothly. Phindile turned things around and I am satisfied with the progress thus far.
MR
Mariette R's update30 Mar 2021, 11:02
Reviewer Update
I receive regular updates now and it seems that matter are going smoothly. Phindile turned things around and I am satisfied with the progress thus far.
Renew-it Bedfordview's replyOfficial
30 Mar 2021, 11:21Good day Mariette R
Thank you for the feedback. I am glad Phindile is assisting you.
Kind Regards
Thank you for the feedback. I am glad Phindile is assisting you.
Kind Regards
Renew-it Bedfordview's reply30 Mar 2021, 11:21
Official
Good day Mariette R
Thank you for the feedback. I am glad Phindile is assisting you.
Kind Regards
Thank you for the feedback. I am glad Phindile is assisting you.
Kind Regards
MR
Mariette R's updateReviewer Update
13 Apr 2021, 13:25It's been 6 weeks and I still do not have my car, parts were ordered 3 weeks ago. Turns out that it's the wrong stuff. It could have been established when the parts arrived already, or at the latest when assembly started last week Wednesday. I was advised that I would have my car today after I was informed of the parts issue and after I explained my dilemma. Now they say they did not receive the whole thing and I will not get my car today. I have a logistical problem now as I do not have my temporary transport anymore and I do not have the funding to rent a car to go to work tomorrow. I had a lift for today to take me to Bedfordview . I feel that the workshop is useless and that poor Phindy doesn't know what story to spin me anymore, she herself sounded disappointed about the latest developments. I personally feel that if the workshop picked it up sooner, or if they were competent enough to order the correct part from the initial assessment, this would not have happened and I would not sit in this predicament right now. My journey with Renew It Bedfordview was going well after my initial complaint, but now it's back to square 1. I am trying to stay calm but it is a difficult situation I am in now. I hope the workmanship is 100% when I finally get my car. I really needed it today. It is so disappointing. Things were going well.
MR
Mariette R's update13 Apr 2021, 13:25
Reviewer Update
It's been 6 weeks and I still do not have my car, parts were ordered 3 weeks ago. Turns out that it's the wrong stuff. It could have been established when the parts arrived already, or at the latest when assembly started last week Wednesday. I was advised that I would have my car today after I was informed of the parts issue and after I explained my dilemma. Now they say they did not receive the whole thing and I will not get my car today. I have a logistical problem now as I do not have my temporary transport anymore and I do not have the funding to rent a car to go to work tomorrow. I had a lift for today to take me to Bedfordview . I feel that the workshop is useless and that poor Phindy doesn't know what story to spin me anymore, she herself sounded disappointed about the latest developments. I personally feel that if the workshop picked it up sooner, or if they were competent enough to order the correct part from the initial assessment, this would not have happened and I would not sit in this predicament right now. My journey with Renew It Bedfordview was going well after my initial complaint, but now it's back to square 1. I am trying to stay calm but it is a difficult situation I am in now. I hope the workmanship is 100% when I finally get my car. I really needed it today. It is so disappointing. Things were going well.
Renew-it Bedfordview's replyOfficial
13 Apr 2021, 13:49Good day Marriete
I do apologize for the inconvenience that has been caused to you.
Let me speak to the service manager and find out on when will they get these parts.
Kind Regards
I do apologize for the inconvenience that has been caused to you.
Let me speak to the service manager and find out on when will they get these parts.
Kind Regards
Renew-it Bedfordview's reply13 Apr 2021, 13:49
Official
Good day Marriete
I do apologize for the inconvenience that has been caused to you.
Let me speak to the service manager and find out on when will they get these parts.
Kind Regards
I do apologize for the inconvenience that has been caused to you.
Let me speak to the service manager and find out on when will they get these parts.
Kind Regards
MR
Mariette R's updateReviewer Update
13 Apr 2021, 13:58I don't need to know that. I just need an exact date and time when my car will be ready so that I can make plan. Knowing when you get the correct part does not give me any indication.
MR
Mariette R's update13 Apr 2021, 13:58
Reviewer Update
I don't need to know that. I just need an exact date and time when my car will be ready so that I can make plan. Knowing when you get the correct part does not give me any indication.