1 reviews | Active since Mar 2018
ANGRY, SHOCKED AND SCARED
#UPDATE:4
SHOCKING UPDATE
Renew-It Management,
Im honestly not typing these email because I’m bored I’m gathering evidence and updates of this case as now it will become a case.
I would like to bring to your urgent attention further concerning developments regarding my vehicle. Following my earlier escalation, I have now been informed by the specialist (Keith) that he received a call from Renew-It requesting his workshop address.
This raises a serious concern, as my vehicle had already been delivered to his workshop prior to this. It is therefore unclear how my vehicle was sent to a location for repairs when the address was not even properly recorded or confirmed by Renew-It.
This, combined with the fact that:
The specialist had no clear instructions regarding the required work,I was contacted directly and asked to advise on repairs, The vehicle is still incomplete and missing components
clearly indicates a breakdown in process, communication, and oversight. At this stage, I have lost confidence in the handling of my vehicle and the overall repair process.
I require urgent clarification on:
I then receive a call from Renew-it Bedfordview
:She starts buy apologising and confirming that my car was dropped off at an INCORRECT WAREHOUSE from the 09th April 2026 Till today the 13th April 2026 renew-it didn’t escalate my car’ whereabouts if I did not receive a call from Keith who told me he has my car with no communication Renew-it won’t have an idea #ZERO SECURITY CHECK #THISISONEMAILTOO
How my vehicle was dispatched to a workshop without proper documentation or confirmed details. Who is responsible for managing and authorising the repair process. What immediate steps will be taken to regain control of the situation and ensure my vehicle is properly repaired. A confirmed and final completion date.
Please treat this matter with the highest level of urgency. This situation is unacceptable and requires immediate resolution.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectation. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. I have created a case for the issues you raised for follow up purposes.
We have escalated this matter to the Renew-It Bedfordview team and they will be in contact with you.
Renew-It Team, Always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectation. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. I have created a case for the issues you raised for follow up purposes.
We have escalated this matter to the Renew-It Bedfordview team and they will be in contact with you.
Renew-It Team, Always@yourservice
I would like to clarify that this matter is not about my “service expectations,” but rather about a clear service failure. My vehicle was delivered to an incorrect address without my authorization or knowledge, which raises serious concerns around control and communication.
I’m not expecting you to Acknowledge the incorrect delivery,Take responsibility and give a timeline to fix it.
Come up with solutions not excuses for once @Renew1it Bedfordview your service is poor moreover im not the only client in SOUTH AFRIVA experiencing such
CHANGE !! IMPROVE AND HIRE COMPETENT EMPLOYEES
I would like to clarify that this matter is not about my “service expectations,” but rather about a clear service failure. My vehicle was delivered to an incorrect address without my authorization or knowledge, which raises serious concerns around control and communication.
I’m not expecting you to Acknowledge the incorrect delivery,Take responsibility and give a timeline to fix it.
Come up with solutions not excuses for once @Renew1it Bedfordview your service is poor moreover im not the only client in SOUTH AFRIVA experiencing such
CHANGE !! IMPROVE AND HIRE COMPETENT EMPLOYEES