1 reviews | Active since Jan 2020
AGAIN! HORRIFIC Service from Renew-it Bedfordview
Completely and utterly disgusted. SHOCKING service from Renew-it Bedfordview. It has now taken 6 months to repair my vehicle's sunroof. after countless excuses and even blaming Mercedes Benz dealerships for Renew-it not being able to repair the car properly and on time, today (8 March 2022) my vehicle gets delivered to the incorrect address down the road from my house. And to top it all off, the vehicle is now stuck in someone else's driveway because there is no petrol...completely empty and unable to reverse out of the incorrect address's driveway. Mind you this is the second time that Renew-it gives me back my car with a completely empty fuel tank. DAMAGING MY CAR! Do I really need to educate them about what happens to a car when you constantly drive it past it’s reserve fuel? This is by far the WORST customer service I have ever experienced in my life. My second attempt at trying to collect my vehicle fully repaired from Renew-it was last week when they asked me to come and collect my vehicle...I did a walk around to make sure everything was okay but guess what...the inner lining of the cars roof upholstery, rubbers around the door frames and leather were sticking outside of the car. My wife and I had to start pushing these back into place. The airbag caps were falling off. Does Renew-it not do QA on the vehicles that have been supposedly “repaired”. I could go on and on about the horrible “repair” work. But it just seems like this branch has hired a great deal of unqualified, unprofessional and *********** people. From the PA or “dedicated service consultant” who displays a lack of communication skills, to mechanics and panel beaters who do not know their jobs, to delivery guys who driver clients cars on empty tanks to incorrect addresses. Where is management in all this?
Thank you for taking the time to review us on this platform.
We have escalated this matter to the Renew-It Bedfordview team and they will be in contact with you.
Renew-It Team, Always@yourservice
Thank you for taking the time to review us on this platform.
We have escalated this matter to the Renew-It Bedfordview team and they will be in contact with you.
Renew-It Team, Always@yourservice
