WS
Walter S
1 reviews | Active since Oct 2024
09 Oct 2024, 10:34
A lot of talk but no action.
My car was at renew-it in Bedfordview for a door repair which estimated to take 2 to 3 weeks. It was finally released after 5 weeks. The feedback by the company was extremely poor. I had to go and find out three times, in person. Each time I was promised feedback, but this was not done. It also became apparent that the communication between the inhouse personnel was very poor, which was partly the reason for the long delay in completing the work. All in all it was a bad experience, and I will not recommend this company to anyone.
Helpful (0)
Replies (5)0
Replies (5)
Renew-it Bedfordview's replyOfficial
09 Oct 2024, 10:44Good day Walter Schmitz
Thank you for taking the time to review us on this platform.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectation. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to the Renew-It Bedfordview team and they will be in contact with you.
Renew-It Team, Always@yourservice
Renew-it Bedfordview's reply09 Oct 2024, 10:44
Official
Good day Walter Schmitz
Thank you for taking the time to review us on this platform.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service expectation. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to the Renew-It Bedfordview team and they will be in contact with you.
Renew-It Team, Always@yourservice
WS
Walter S's updateReviewer Update
09 Oct 2024, 11:07Good day,
Thank you for your fast response. Do you need any specific information i.e. car registration and the people handling the repair?
regards
Walter
Thank you for your fast response. Do you need any specific information i.e. car registration and the people handling the repair?
regards
Walter
WS
Walter S's update09 Oct 2024, 11:07
Reviewer Update
Good day,
Thank you for your fast response. Do you need any specific information i.e. car registration and the people handling the repair?
regards
Walter
Thank you for your fast response. Do you need any specific information i.e. car registration and the people handling the repair?
regards
Walter
Renew-it Bedfordview's replyOfficial
09 Oct 2024, 17:00Hi Walter
Please provide any critical information that you feel should be known to our head office department weather the issues are service related only or quality and repair as well.
Regards
Please provide any critical information that you feel should be known to our head office department weather the issues are service related only or quality and repair as well.
Regards
Renew-it Bedfordview's reply09 Oct 2024, 17:00
Official
Hi Walter
Please provide any critical information that you feel should be known to our head office department weather the issues are service related only or quality and repair as well.
Regards
Please provide any critical information that you feel should be known to our head office department weather the issues are service related only or quality and repair as well.
Regards
WS
Walter S's updateReviewer Update
09 Oct 2024, 18:10To whom it may concern,
I had no issues with the repair work, except for the time it took to complete a relatively small job. However, the lack of communication and the sheer lack of service in the execution of the project was appalling, resulting in a hi and desperate level of dissatisfaction. The company boasts with its superior customer service, but my experience was just the opposite. It felt that the customer care was superficial and ****. I left the premises with a bitter taste of disappointment.
In any case, thank you your response. It gives the impression that you will make an effort to address this. Much appreciated!
Kind regards
I had no issues with the repair work, except for the time it took to complete a relatively small job. However, the lack of communication and the sheer lack of service in the execution of the project was appalling, resulting in a hi and desperate level of dissatisfaction. The company boasts with its superior customer service, but my experience was just the opposite. It felt that the customer care was superficial and ****. I left the premises with a bitter taste of disappointment.
In any case, thank you your response. It gives the impression that you will make an effort to address this. Much appreciated!
Kind regards
WS
Walter S's update09 Oct 2024, 18:10
Reviewer Update
To whom it may concern,
I had no issues with the repair work, except for the time it took to complete a relatively small job. However, the lack of communication and the sheer lack of service in the execution of the project was appalling, resulting in a hi and desperate level of dissatisfaction. The company boasts with its superior customer service, but my experience was just the opposite. It felt that the customer care was superficial and ****. I left the premises with a bitter taste of disappointment.
In any case, thank you your response. It gives the impression that you will make an effort to address this. Much appreciated!
Kind regards
I had no issues with the repair work, except for the time it took to complete a relatively small job. However, the lack of communication and the sheer lack of service in the execution of the project was appalling, resulting in a hi and desperate level of dissatisfaction. The company boasts with its superior customer service, but my experience was just the opposite. It felt that the customer care was superficial and ****. I left the premises with a bitter taste of disappointment.
In any case, thank you your response. It gives the impression that you will make an effort to address this. Much appreciated!
Kind regards
Renew-it Bedfordview's replyOfficial
11 Oct 2024, 08:14Good morning, Walter.
Please note that your feedback has been well received and we are busy with investigations.
Our apologies for the experience you have has encountered with us.
kindest regards
Please note that your feedback has been well received and we are busy with investigations.
Our apologies for the experience you have has encountered with us.
kindest regards
Renew-it Bedfordview's reply11 Oct 2024, 08:14
Official
Good morning, Walter.
Please note that your feedback has been well received and we are busy with investigations.
Our apologies for the experience you have has encountered with us.
kindest regards
Please note that your feedback has been well received and we are busy with investigations.
Our apologies for the experience you have has encountered with us.
kindest regards