Worst service imaginable

21 Jan 2026 my Renault Clio had engine failure and overheating on my way to work. I had it towed to the dealership for them to check what is wrong and how to go about fixing the issue. I was told at the desk they have a 72 hour turn over time before I would get any sort of update on my car. Only documents they took was a form I had filled in with my name & surname, phone number and address. 6 days have passed since dropping my car off without any update from them. I tried calling them 4 days after dropping it off to which I couldn’t get a hold of anyone with the phone just ringing. This morning (26 Jan 2026) I phoned 4 times and finally got someone on the line who I asked for an update. I was asked to confirm my number which they had a completely different number on file (why did I fill my number on a form when dropping the car off for them not to use it) and was asked if my car is still at the dealership. She then told me she would find out for me what’s happening with my car and would update me. It’s been nearly 5 hours without any response or update from them. I tried calling 4 times now again with the same issue of the phone just ringing with no answer or update on my car which they have had for 6 days now.