You've lost a customer

Rammon was meant to view my vehicle for resale. Never called when he said he would. Never pitched for an arranged appointment. Called 2 days later to reschedule then rocked up on the day of the appointment 4 hours later. I called the dealership to explain how unhappy I was and that I would not make use of the dealership [not even to service the Renault I currently drive]. Riaan apologised & asked for one more chance to redeem themselves. He assured me he would address my unhappiness with Rammon & hand me over to Mo then pracically begged me to give them one more chance to show that they don't deal with their customers in that fashion. Needless to say, no contact from Mo or Riaan has been forthcoming and it's been more than 2 days already. I'm disgusted and will NEVER, EVER buy another Renault after this experience. I won't even service my vehicle with them, I'll take it to a Renault approved mechanic. As soon as I am able to I'm trading my Renault for something Korean or Japanese.