WORTHLESSNESS SERVICE FROM THE MOTHER COMPANY, WHAT A DISAPPOINTMENT.

On the 08th of June my Car was towed to Renault The Glen, after they checked the car they figured that it had Engen problems, the car was still under manufacturer warranty which they approved for the car the get a new engine fitted in, this process was supposed to take 21 days for the Engen to be delivered to the dealership for fitting. I was supposed to get given a Courtesy Car which never happened as I was advised that the Engen has arrived and will be fitted in and I will get my my car in about a week's time. The "New" engine got fitted in however it also had problems so the 21 days story had to start from scratch. I stressed to the helpful Service Consultant that I recently got a Job whereby I am expected to have my own reliable transportation. I had to start work on the 16 Sep 2019 however I had to push it to the 17th just to be on a safe side. He promised to have someone from Renault SA to call me and organise the courtesy car, she never did. (By the way I have been late for work on my first day and today by at least an 10minutes). Today on the 18th I called Renault SA to log a formal complaint, I was advised that they will organise the car for me before noon, as I type this msg no one has attempted to call me or text me to keep me updated. I have been paying for a car I am not driving, I have to pay transport for my kids to go to school and wake up at 4:30am to go to work and spend R100 on public transport a day. I don't even know how much money I spend on phone calls asking for update on what's happening with my car, I am now afraid the I might even loose my Job as I don't have the necessary resources to fulfill my duties, I already made a bad expression to my employer as I was late twice on my first two days of work

The service I received is so bad and *********. The employees are inconsiderate and full of lies. They lack respect and integrity. I love my car so much and I feel in Love with the Renault Brand, However when I get it back I am selling it, I will never own a Renault in my life and will discouraged anyone from buying it.