WORST TREATMENT!

Hi Yesterday I got the worst service from Renault Northcliff. I took my Megane IV in for inspection at 08:00. Apparently my shocks need to be replaced, but they could not do so because surprisingly my 39,000 Km (23-month old) car is already out of the maintenance plan. Which is the actual case unfortunately :(

I await a call from Renault Northcliff for the way forward (quotation etc) after I've confirmed the sad news with Liquid Capital. No call from Renault. I try using my cell phone a multiple times to contact them, NO LUCK! I sit & wait to see if they are going to give me a call to check up on me (since I was even expecting a shuttle service) NO LUCK!

Finally I get hold of them (after 5pm) that time I still need to go pick up my son from school. Their driver arrives at 18:10 complaining that apparently I didn't communicate that I'll need a transport. I get to the dealership, I find my car very dirty, perhaps it was not washed because there was no business from it! Meanwhile I'm a regular client, to be receiving such an inferior treatment!

I had also asked them to adjust my tailgate door because it scuffs the rear bumper each time I shut it, What was actually done to my car was very disturbing; They taped (insulated) the part where the door latch clamps, I don't know if that's permitted under normal circumstances or what... The boot was sticking when I tried to open it, I called the sales guy as I was still around, He opened it, only to realise there's a black insulation tape by that lock. We are talking about a car that is still under warranty and service plan here!