Worst Service Ever / No Accountability

I ordered spares from Renault in October and was advised that it will take 2 weeks. I left my car at their workshop because we wanted to make sure that our car is sorted as we had to drive down to CPT with the car and we advised them from the onset. I also requested that they should do a complete check on the car and advise if any other repairs will be required before we leave for CPT. I had to follow up on a regular basis as feedback was almost non existent. To cut a long story short , when I collected my car it was in a worse driving position than when I took it to Renault. A week before our CPT trip i was advised that I had to have other things fix but I will have to wait 21 days for the stock. Car standing since October in their workshop and in December , two weeks before we leave we are told that are car will not be ready. When driving the car it feels like a complete different car , the drive is so terrible and it sounds like a number of things are lose and that was not the condition that l took my car to them. I am irritated by the fact that they don't even want to take accountability <br> and now we cant go on a planned holiday as a family and Renault could not be bothered<br>