HH
Humphrey H

1 reviews | Active since Dec 2023

08 Jan 2025, 14:37

Worst Renault Garage for Car Service

The worst garage for car service. I booked a car for service with Renault Springs on the 3rd of January 2025. I was advised to bring the car early Wednesday the 8th and no notification was sent. I arrived there on the 8th and they told me to come next week Tuesday. I told them that I had already made a booking for today. They then said, they have a cancelation and will assist me. Dropped me in the morning. No communication during the day until 13 pm. I had to ubber there since they dropped me at the nearest mall and was sitting there for more than 45 minutes waiting for pick up. No communication, until I phoned them again. They said they will confirm with the driver and 10 minutes passed without any feedback. I had to call them again for follow up.

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Replies (1)
HH
Humphrey H's update13 Jan 2025, 09:01
Reviewer Update
The Manager at Springs, Pieter phoned me regarding my WhatsApp ratings, promised to take the matter with his team and get back to me. He phoned back and sincerely apologized for the customer service rendered to me and promised to take lessons to improve their service.