NG
Nazli G

1 reviews | Active since Apr 2019

11 Apr 2019, 12:06

Worst experience from Renault!!!

I bought a Renault Qwid automatic 2018 model last year October. In the first 2 weeks I broke down about 5 times, the breaks were squeaking. I took it back to Renault and they said they need to update the computer box which I was confused because the car was brand new! A while went by and then I started experiencing my gears slipping and the car had no power on hills.I went back and they said they need to order the part for the gears which usually takes 21 working days but it should come sooner because it’s a common part. The 3rd time I took it in to put the part in. The car came out and felt exactly the same. Took it back for the 4th time and the guy called me and said unfortunately while they were fixing the car it went into the bench and got smashed in the front, they will take full responsibility and fix it, in the mean time they will give me a courtesy car. I had the courtesy car for a month while my car was at the panel beaters. My car eventually came out but nothing changed, I was still experiencing the same problems . I dropped my car off at Renault about 2weeks ago. Renault Sa was suppose to drive it yesterday to see exactly what’s wrong with it . I’m currently waiting for feedback.

As a first time buyer, I feel like I’m being ******! I’m paying for a car every month that I have to be constantly taking to Renault to get fixed! Renault’s customer service is very poor! Instead of them trying to solve my problem they are making it worse! Never would I ever purchase anything from Renault again.

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