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Brenden A

1 reviews | Active since Dec 2014

16 Feb 2015, 11:45

Worst experience

We bought our little Step Way from Renault. Michael (sales person) was excellent. They really went the extra mile to assist us getting the car. ..... That is where it stopped. Had a few problems on the Step way. Contacted them and reported it. they asked me to bring the car to be fixed. I decided to book the vehicle for service as well. On arrival, my wife didn't know where to go. Michael (sales person) guided her to service department. There we met Teressa, and it felt as though she was doing us a favor of booking the vehicle in. I fetched my vehicle and was disgusted at what they called \cleaned"Vehicle. It was left to drip dry and all over the body was watermarks that dried up. (pathetic) one of the faults reported was grease leaking out of my CV boots. According to them they replaced it. But the best of it all was when i looked underneath the vehicle"

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Replies (1)
Renault South Africa
Renault South Africa's reply16 Feb 2015, 14:46
Official
Hello Brenden7805,

We acknowledge your complaint and would like to advise:

We advise that your complaint has been forwarded to the Dealer Principal and we have responded he responds.

We thank you for bringing this matter to our attention and assure you a response.

Regards,

Renault RSA