Worst ever service in my life

My Renault Kwid had to go in for its yearly service, as the date came closer that the service was to be done Renault send me SMS to keep me informed of the time and the date. When my husband took the car in he had to wait a long time before they told him that he needs to wait for someone to give him a ride to his work. He later decided to walk to his work as he could not wait any longer. During the day they kept me informed that they will be done with the car by 17h and that was only for its first service which to my knowledge takes only an hour or to at most and that I can come collect my car by that time. They did not even ask me where they can pick me or my husband up. We had to walk to Renault, luckily we are not that far from them but still I am 8 months pregnant. And this was to me very unprofessional. The next day somebody from Renault called me to find out if everything was to my satisfaction. I did inform her that the service for the car was OK but their client services was poor. She told me she will inform their service manager. Later my husband informed me that there are aservice light coming up ever since the car went in for the service. I tried to call them, the first time some one on the service department picked up the phone but did not answer me. After that I tried to contact them a few more times but to no avail.

If this is what service is like from Renault Bloemfontein, I am very disappointed. This was by far the worst service I got from a car service dealership in my life.